Customer Service

  • Tru Fragrance products are sent out via FedEx SmartPost for majority of the year. During the winter holidays, Tru ships packages via UPS Ground. If you have special shipping requests, please let us know.
  • Products are shipped anywhere in the United States and Canada.
  • Most shipments will arrive within 5-10 business days after the order is received, depending on the delivery address’ proximity to Tru Fragrance (Willowbrook, IL).
  • Orders shipping in the United States will receive FREE shipping.
  • Orders shipping to Canada will have a flat $18.00 shipping fee. 

  • We accept all returns. Unless item is defective or damaged, the buyer will be responsible for return shipping.

  • We accept: Visa, Master Card, American Express and Discover

    Gift Cards and Pre-Paid Credit Cards are not accepted

Any questions? Call us at 1.800.443.3000 or email us at